Returns and exchanges
We accept returns and exchanges for defective and non-defective new products. Non-defective requests include a change of mind, personal preference or choosing the wrong item. Goods must be new, unused and in original condition, with their original packaging, tags and included accessories. Report damage, defects, wrong shipments, missing parts or a material difference from the description so we can review the problem.
Request within 30 days
Submit your request within 30 days after delivery. Include the order number, checkout email and an explanation. For damage, a defect, a wrong item or missing parts, add photographs or video of the goods and packaging. Wait for authorization before mailing anything back. Returns are sent by mail using the free return label included in the parcel; contact us if the label is missing.
Fees and resolution
There is no restocking fee. Exchanges depend on the replacement stock actually available. After a refund is approved, we process it within 10 days to the original payment method. Your bank may display the credit later; contact us with the order reference if you need help locating an approved refund.
Email: duonglam36k4yzma@gmail.com
Mailing address: 822 S Almaden Ave, San Jose, CA 95110, United States
Phone: (279) 368-5796